Rental Policy

AREAS WE COVER

Our central location in the heart of Sacramento which allows us to service a large area that extends into Solano County, El Dorado County, Placer County, Sacramento County, San Joaquin County, Yolo County, Sutter County, Yuba County, Colusa County, Nevada County, Amador County, Stanislaus County, Calaveras County, and Napa County. Within this area all of our products are available for delivery with an additional delivery charge which might also have a minimum order amount for all delivered orders. We will, at our discretion, service other areas from time to time if we can do so without disrupting service to our normal area of coverage.

DEPOSIT AND CANCELLATION

At the time a reservation is set, a deposit of 10% of the Total order will be taken by credit card or cash can be brought into our warehouse. This deposit is deducted from your balance – (which is DUE IN CASH ONLY) - which is due at the time of delivery, and prior to the equipment being set up. If you wish to pay by CREDIT CARD, Payment must be received IN FULL no less than 1 week prior to you scheduled delivery. Additional fees apply when using credit cards. If you have to cancel an event the deposit will not be returned – but instead will be regarded as an in house credit with A&E AIR JUMPERS that will remain valid for one year from the date of the cancelled reservation. A cancellation made with less than 2 days’ notice will result in forfeiture of the deposit. If cancellation is done on the day of your event a fee of 20% of the balance due will be charged on the credit card provided by the customer at the time of reservation.

RAIN POLICY / WIND POLICY

Rain Days we will call you that morning to ask for a "Go" or "No Go". If it’s a "Go" then just pay the delivery driver and have a great party. If it’s a "No Go" then we will get you next time. It’s that simple. We offer a rain check, a reschedule, or a refund whatever works best for you! Please NOTE: we will not give any discounts due to the lack of use for the inflatable. Our policy is simple…. We will not charge you any more for a cleaning fee because it got wet but we will not give any discounts because it was not used. If you agree that you want the unit then you are agreeing to the rental price and we are agreeing to bring it even though it is going to get wet. We want to make sure every party booked with us is a hit… this is why we leave it up to you if you want it still.

WIND: Unlike a little bit of rain, wind is a different story. If a storm is in the forecast and a wind advisory is issued WE WILL NOT deliver the unit. Safety is our first priority and Inflatable things and wind do not mix. However, if a unit is delivered and a storm approaches with high winds it is your responsibility that the unit be turned off if the wind or gust of wind reach 15MPH or more. No refunds or discounts will be issued in this case, as we are not able to predict the ever changing weather conditions at your location.

Delivery Times:

We have 4 hour delivery windows. You will need to be ready for us to come as earily as 4 hours prior to your party starting. However, In some cases, In order for all Events/Parties to be delivered on time we need you to be ready as early as 7:00 am for the delivery no matter what time your party will start. Occasionally we have to deliver several hours in advance of scheduled rental time. Our goal is to be at the party address at least one hour early but understand that this is only a goal. We need some one to be at the delivery location to open doors, gates, and locks then show us where you would like the bounce house set up. Please have all funds available for the delivery driver and understand that we can not wait for you to go to the bank/ATM.

FORMS OF PAYMENT

Deposits can be made in the form of credit card at the time a reservation is set. If you wish to pay cash arrangements can be made to make deposit at out warehouse location. The entire balance is always due at delivery when our truck arrives. We cannot unload our truck until the bill is settled so we always ask our customers to please have your payment ready, in cash, for the driver when he arrives and please remember that our drivers do not carry change so please have the exact amount due.

Credit cards are not accepted as a form of payment at delivery – only cash is. If you are a corporate entity or school that can only pay by credit card we ask you to make the appropriate arrangement with our office at least 3 days prior to the event.

We do not accept personal checks under any circumstance. We do however accept checks from government agencies and public schools and, at our discretion, from local businesses that we have an established relationship with.

Refunds:

Any refunds will be credited back with in 4-6 weeks.

All cancellations must be called in the day before your rental.

NO REFUND OR CREDIT WILL BE GIVEN FOR SAME DAY CANCELLATIONS.

SAFETY

All of our inflatable’s have safety rules printed on them in a conspicuous place. You are obligated to read and follow all rules and regulations. Failure to follow these rules can result in injury and/or damage to the equipment which you will be liable for.

All inflatable’s must be secured to the ground. If the set up is on grass we will drive stakes into the ground and it is the
customer’s responsibility to be aware of, and inform our driver of, any irrigation pipes that are in the area. We are not responsible for anything a stake may hit when driven into the ground where the customer has directed us to set up. We STRONGLY ENCOURAGE our customers to stay with our crew during the set up process and inform them if they are driving stakes into a part of the ground where you think irrigation pipes may be. When we set up on concrete we will either need to tie the unit to something immovable (tree, house, car, fence, etc.) and/or under certain circumstances use sandbags to weigh the inflatable down. If an inflatable is set up indoors no tie downs, stakes or weights are required.

WHAT TO EXPECT WHEN WE SET UP

Inflatable’s are very heavy and require special dollies to move them. In order to set up your inflatable we need to be informed if the driver will be navigating through any gate or walkway less than 4 feet wide. Also, please be aware that we cannot move inflatable’s up or down steps or up or down a steep incline.

It is your responsibility to provide a smooth, level surface (see Surface Options below) for us to set up your inflatable. Every unit on our website lists the minimum required space needed to safely set up your unit. By renting the inflatable you are implying that you are absolutely certain you have the required space. If we arrive and find the space is not large enough to set up your inflatable we will work with you to find a more suitable set up spot AT THE SAME LOCATION. If you need to move your party somewhere else due to not having a large enough space you will be charged an additional fee to cover the additional workload and we will do our best to set up at your new location as quickly as possible but we cannot let a situation such as this affect the delivery time of the customers our truck has scheduled after your delivery.

SURFACE OPTIONS

The best option for setting up an inflatable is always grass. We can however set up on other surfaces if grass is not possible. The acceptable alternative surfaces are dirt and concrete. If this is the case, please tell us when you place your reservation so that we can have the driver bring tarps which will be placed under the inflatable to protect it.

Under no circumstances can an inflatable ever be set up on rocks, sand or mulch. These types of surfaces are extremely damaging to inflatables.

When selecting an area for your inflatable please inspect the ground and remove any rocks, twigs and dog poop. Our drivers are trained to scout the grounds prior to set up and will ask you to remove any such items if spotted.

Should I cut the grass before you arrive? We get asked this one all the time. The answer is
‘Yes’ – but please cut the grass AT LEAST 3 days before we arrive. If you cut it right before we get there the inflatable will get filled with clippings which means your children and guests will get covered with clippings as well. This is a common mistake that well-intentioned people make!

Underground Utilities : Please be sure to inform the driver of any and all underground utilities including but not limited to sprinklers, cables, or any other underground lines that may interfere with setup and operation of equipment. Customer assumes all responsibility for any damage done to underground utilities, and lawn care systems resulting from setup and use of equipment.

ELECTRICITY REQUIREMENTS

Every unit on our website tells you exactly how many Blower Motors are going to be used to operate it. It is completely the
customer’s responsibility to provide ample electric service. For each Blower Motor at your event you will need a dedicated 20AMP circuit to run it. The Blower Motors draw anywhere from 8-12AMPS but if you try to run 2 off the same circuit you will most likely spend the day resetting your circuit breaker which will cause the inflatable to go up and down. This requirement often necessitates running cords to different parts of your home in order to locate outlets which are not sharing a common breaker. Our drivers will help in this process but it is ultimately up to you, the customer, to ensure ample service is available. Large events with multiple units often require a number of the Blower Motors to be run off of a generator, which we also rent for a reasonable fee.

PROXIMITY is an important factor regarding electric requirements and selecting the set up location for your inflatable. Each Blower Motor must be within 50 feet of the source of electricity – whether it be an outlet or a generator.

WATER REQUIREMENTS

Our water slides have sprinkler hoses built into them and part of our delivery and set up service is the connecting of water to these units. We do not provide water hoses. What this means is that wherever you tell us to set up your water slide, you must have a garden hose that will reach that spot. Additionally please keep in mind that units that have pools require the pool to by filled half way before taking the hose and connecting it to the sprinkler hose. If this is the case our driver will show you where to make the final attachment after the pool has filled half way. It often takes more than an hour to fill the pool half way and our driver cannot wait for that to finish before moving on to his next delivery.

Never fill a pool more than half way (to keep it from overflowing) and always turn the water pressure down as far as you can after attaching the sprinkler hose. All you need is enough water to keep the slide slick –
you’re not trying to create a river! If you follow the above guidelines you will actually use far less water than you probably anticipated and the pool will not overflow during your event.

PARKS

Having your party at a public park is a great alternative if you don’t have a lot of space in your yard. We have the requisite licenses and insurance to set up an inflatable at every municipal park within Sacramento County and most of Placer County.If we are not already an approved vendor we will need to be notified by YOU that we need to add the park on to satisfy their requirements. When having a party at a park it must be at a rented pavilion or at a ‘first come, first serve’ (free) pavilion at a park with an explicit policy allowing inflatables from licensed vendors. It is YOUR RESPONSIBILTY to secure the pavilion and we will send our insurance and/or request the vendor pass from the administrating entity. We are not allowed to set up ‘in a field at the
park’. All parks are administered by a municipality or a private entity (like an HOA) and we will only set up in compliance with the verified rules established by the administering entity.

All parks have unique rules and restrictions. Even different parks that are all administered by the same body (county or city government) will often have rules for one park that may not apply to another. It is entirely the responsibility of the customer to speak with representatives from the park to ensure they allow the equipment you are renting from us. We know most of the rules for most of the parks but we assume zero responsibility for equipment or services rendered that is subsequently cancelled at the event due to a park representative determining that such equipment or services violate a park rule. If this happens you will not be entitled to a refund.

Some parks provide electricity but rarely is it enough to support an inflatable. We STRONGLY RECOMMEND YOU RENT SUFFICIENT GENERATOR(S) to run all of the equipment at your party. We will never insist a generator is rented from us. If you have one or if you prefer to rent one elsewhere that is sufficient to run our equipment we will gladly plug into it HOWEVER, it is completely your responsibility to ensure the generator runs properly, has gasoline (or diesel), and is rated high enough to work. We cannot assume any responsibility for your generator and you will also be responsible for ensuring the park allows an individual (as opposed to us, the vendor) to provide the generator. Please be aware that generators are not a profit center for us. We look at them as a pass through and the cost of renting a generator from us covers the gasoline and depreciation of the machine. Our rental cost is almost always lower than you will find for a comparable generator from local equipment rental businesses or home centers.

If you decline a generator from us and your own generator does not work properly we will not send our truck back to the warehouse to pick one up and add it to your order. This would cause the driver’s other deliveries to be late. If this unfortunate scenario were to occur we would do our best to work with you but ultimately it would be up to you to source another generator and this would not be cause for a refund. Again, we STRONGLY RECOMMEND renting a generator from us if you’re having your party in a park.

There are a few parks (but really not many) that have water hook-ups and allow water slides. This is not common but if you have your event at one of these parks we are happy to set up our water slide for you there with the same rules as mentioned in the Water Requirements section above – we don’t provide garden hoses. You will be responsible for providing a hose that reaches the spot where you tell us to set up the inflatable.

ATTENDANTS: Certain parks require the presence of an Attendant to be provided by the vendor (us) if you have an inflatable at their park – and usually it’s only if the inflatable will be run on a generator. This is not our requirement but we must comply and you will be charged a nominal fee for this service. As with the generators, we do not regard this as a profit center. This is an ancillary service that we are required to provide in order to allow the inflatable rental to take place. This attendant service is an hourly rate which covers the cost of our employee.

COMMON SENSE

We want your party to be a big hit and we have just a few common sense pointers to ensure a great time is had by all. Read and follow all of the items above and call the office if
there’s anything you’re not sure about. And always remember:

1. NO SHOES IN OR ON THE INFLATABLE!
2. NO FOOD OR DRINK IN THE INFLATABLE!
3. ABSOLUTELY, POSITIVELY NO (LIKE NONE!) SILLY STRING IN OR AROUND THE INFLATABLE!!! Silly String is Kryptonite to the vinyl that these inflatables are constructed from.

Any blatant disregard for the above policies, the Common Sense section or the Safety Rules attached to the inflatables may lead to injury, equipment damage, or both!

Terms and Conditions:

TERMS OF LEASE

In addition to the terms below, and the operation guidelines on each rented item, the Lessee (customer) agrees to supervise the operation of any rented item and further agrees that if the item is damaged that he/she will reimburse A&E AIR JUMPERS for the full price to fix the damage and/or the full replacement value of the rented item. Before signing this contract, Lessee agrees that he/she has read the entire contract, has agreed to all terms and conditions herein, and has had all questions he/she may have answered to the Lessee’s full satisfaction and understanding.

Delivery/Operation/Payments:

To address specified by Lessee. Lessee grants A&E AIR JUMPERS and its employees/contractors, the right to enter said property for the delivery and return of the rented equipment at approximate times. All payments must be made at time of delivery. No refunds will be made after the equipment has been delivered. For jumpers, the lessee agrees to provide one electrical outlet rated at 115 volts with 20 amperes capacity per motor unit within 50 feet of each unit. No electrical cords are to be used. If the blower stops or the air pressure is low, remove all users immediately, and then check on the problem. Air tubes in the rear of the unit should be tied securely to the blower or tied off to prevent air from escaping. The electrical cord should be plugged into an outlet and be the only thing operating on that electrical circuit. Circuit breakers should also be checked. Customer is subject to an additional charge of $20.00 for all service calls due to electricity.

General Rules for Safe Operation:

Units must be operated over a smooth, compatible surface such as grass or hard top surface. The unit may NOT be operated on rough surfaces such as rocks, brick, glass, or any jagged objects. Unit cannot be moved by lessee after placed by A&E AIR JUMPERS employees/contractors. Unit MUST BE properly anchored prior to use. Unit will be anchored initially by A&E AIR JUMPERS employees/contractors and the anchors MUST NOT be removed during period of use. Never attempt to relocate, adjust or service a blower. Never use during high winds, gusty winds, thunderstorms or lightening. The unit can turn over in high winds, even if anchored, and this could result in severe injuries to the users. Do not resume use until adverse weather conditions have ceased. Always follow the manufacturers guidelines located on the unit itself.

Additional Safety Rules:

Before entering the unit, have the users remove their shoes, eye glasses, belt buckles and any sharp objects. Never play, jump or enter a partially inflated/deflated unit. Never allow the users to climb or play on the outside or inside walls of the unit, columns, netting or roof of unit. Always follow the number of riders and rules posted on the unit itself. Do not plug or unplug the motor repeatedly as this will cause the unit to burn up and you will be responsible for any resulting damage. Always have an adult present, who has reviewed and understands both this contract and the rules posted on the unit itself, who can supervise the riders. Never allow the users to be unsupervised in or around the unit. Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself. Never place a hose or water on or into the unit unless authorized by A&E AIR JUMPERS. Do not allow horseplay on, in, or around the unit. Always follow the directions for use on the unit itself.
Only children of the same age group are to play on the unit at the same time.

Additional Terms of Lease

:A&E AIR JUMPERS is not responsible for bad weather, disruption of electrical service and/or unfavorable conditions that may arise and no charges or fees will be reimbursed as a result. ABSOLUTELY NO SILLY STRING or similar items, such as, but not limited to, food, drinks, confetti, foam or trash, in or around the unit at any time !!! Silly string and like objects will cause permanent damage to the unit and lessee will be responsible for the full replacement value of the rented unit and/or assessed a $150.00- $500.00 cleaning fee if the unit is determined not to be permanently damaged. Lessee agrees not to operate the unit(s) in a manner contrary to this contract and the rules of use on each unit. If lessee operates the unit (s) in a manner contrary to the contract and rules of use on each unit, and the unit is damaged, Lessee agrees to pay the cost or repair or full replacement value of any damaged equipment or unit.
Lessee agrees that the equipment leased is for Lessee’s own use and said equipment is not be loaned, sub-let, mortgaged or in any other manner disposed of by Lessee. Lessee further agrees to be liable for any loss of said equipment by reason of fire, theft, or any other cause.

Hold Harmless Provisions:

Lessee agrees to indemnify and hold A&E AIR JUMPERS harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Lessee hereby releases and holds harmless A&E AIR JUMPERS from injuries or damages incurred as a result of the use of the leased equipment. A&E AIR JUMPERS cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless A&E AIR JUMPERS from any loss, damage, theft or destruction of the equipment during the term of the lease and any extensions thereof.

Disclaimer of Warranties

: A&E AIR JUMPERS makes no warranty of any kind, either express or implied, as to the condition of or performance of any leased equipment and Lessee agrees to immediately cease use of the equipment and contact A&E AIR JUMPERS if any of the lease equipment develops any indication defect or improper working conditions. Lessee agrees to use the equipment at Lessees own risk.

Breach/Indemnity/Arbitration:

In the event that Lessee breaches any of the terms of this lease, that Lessee will pay for all consequential damages and further indemnify A&E AIR JUMPERS for all costs incurred by A&E AIR JUMPERS incurred in enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment, including the amount of any judgment, attorney’s fees and costs. If A&E AIR JUMPERS determines, within its own discretion, that Lessee has failed, in any way, to observe or comply with the conditions of this lease, A&E AIR JUMPER may exercise any of the following remedies: termination of this agreement; reenter property and retake the equipment; declare any outstanding rent and charges immediately due and payable and initiate whatever legal proceedings necessary to recover said equipment or monies; and/or pursue any additional remedies available it by law. If a conflict arises, A&E AIR JUMPERS and Lessee will abide by the CA state laws and forgo filing a lawsuit to solve the dispute. BY SIGNING MY NAME ON THIS CONTRACT I, BEING THE LESSEE, CONTACT PERSON, LESSEE REPRESENTATIVE, OR OTHER INDIVIDUAL ASSUMING THE ROLE OF LESSEE, ACKNOWLEDGE THAT I HAVE COMPLETELY READ AND UNDERSTAND THIS CONTRACT AND ANY AND ALL ACCOMPANIED ADDENDUM(S). I HAVE BEEN FULLY INSTRUCTED BY A&E AIR JUMPERS PERSONNEL AS A TRAINED OPERATOR FOR THE AFFORMENTIONED EQUIPMENT AND HAVE HAD ALL OF MY QUESTIONS ANSWERED TO MY SATISFACTION. I UNDERSTAND THAT I AM SOLEY RESPONSIBLE FOR ADHERING TO THE TERMS SET FORTH BY THIS RENTAL CONTRACT AGREEMENT AND ANY AND ALL ACCOMPANIED ADDENDUM(S).

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NO SILLY STRING ON OR NEAR THE EQUIPMENT

Silly string will break down the vinyl of the equipment and cause permanent damage to the unit. Customers can be responsible for the full replacement value of any equipment damaged due to use of silly string. If the unit is deemed to be not permanently damaged customer will be assessed a $150 - $500.00 cleaning fee.